Company & Service Information
| Operating Entity | AlwaysAgent |
|---|---|
| Website | https://alwaysagent.app |
| Payment Provider | Waffo Pancake |
| Support Hours | Monday – Friday, 10:00–19:00 (UTC+8), excluding public holidays |
| Response Time | Within 1 business day for general inquiries; within 2 business days for billing and refunds |
What to Include in Your Email
To help us resolve your request as quickly as possible, please include:
- Registered Email Address (to locate your account);
- Instance ID or Order Number (available in your dashboard);
- Time of Occurrence and what you were doing when the issue happened;
- Complete Error Messages (copied as text or attached as a screenshot, if applicable).
Quick Answers to Common Questions
How do I configure my API Key? After logging in, go to the instance initialization page and paste your proxy endpoint (Base URL) and API Key. We support OneAPI, NewAPI, OpenRouter, and any OpenAI-compatible proxy. Your keys are stored exclusively inside your own dedicated instance.
Are monthly subscriptions refundable? No. Only unused account credit balances are eligible for a refund (within 14 days of top-up, minus processing fees). Please refer to our Refund Policy for full details.
Last updated: October 21, 2026